Metric Fencing Terms & Conditions
Custom and production orders
Custom and production orders will vary in their production lead times. When speaking to Metric Fencing and making the order, estimated production times may be given. Large and/or complex orders may also attract a longer lead time. Whilst Metric Fencing makes every effort to ensure production orders are available for despatch on time, there are many factors beyond our control, and for this reason, we cannot accept any responsibility for late orders.
Pick up hours are Monday – Friday, 7 am – 4.30 pm
Loads are subject to the Metric Fencing Transport Safety Guidelines. You may require a truck, ute or suitable trailer for pickup depending on your order. Delivery of items longer than 8 metres and/or wider than 2.4 metres require delivery using an oversize truck.
Delivery and demurrage
When goods are delivered to a particular site, the goods will be entirely at the customer’s risk and are the customers responsibility. We always recommend the customer be present on site for the delivery of the order. If the delivery site is unattended, goods will be unloaded on the site, or as close to the site as safe and practicable. The delivery docket/manifest signed by the cartage contractor or driver of Metric Fencing that the goods were delivered accordingly shall be conclusive evidence of the delivery of goods. If requested to enter a property, Metric Fencing accept no responsibility for any damage caused by Metric Fencing or its employees or contractors to the property and goods lying on that property. If the delivery vehicle becomes bogged at the delivery site, all charges incurred in freeing the vehicle will be at the customers expense.
Average delivery days is 2 days not longer than 10 days. If you still have not received your order please urgently contact on (08) 9493 3808 or email us at firstname.lastname@example.org.
Anything weighing over the 800 kg will occur additional shipping charges and Metric Fencing will be in contact to discuss.
Where delivery is attempted but not completed for any reason, a re-delivery charge will apply that is equal to or greater than the original delivery charge.
It is the customer’s responsibility to ensure the site is accessible and safe. Unloading at the site is the responsibility of the customer, and generally, a forklift is required. Metric Fencing will not be responsible for any damages resulting from unloading of goods by the customer or anyone on its behalf or by Metric Fencing’s employees or agents. If the time for unloading exceeds 15 minutes, the customer may be charged an additional unloading fee of $100 per hour or part thereof.
Orders may only be changed or altered once they have been processed and packed at management’s discretion, only if they have not yet left Metric Fencing premises. A restocking fee of 15% of the order total or $50 (whichever is greater) applies for any of these changes. Please be aware that once orders have left our warehouse or premises, they cannot be changed or restocked.
Returns and refunds
Metric Fencing does not accept returns or offer refunds if you change your mind or find the same product or services cheaper elsewhere. We are not bound to accept any items that were damaged in transit, installation or thereafter. At Metric Fencing’s discretion, only goods with major faults and defects will be considered for refunds and returns, in line with Australian Consumer Law. For more information, please refer to our Refunds Policy on our website.
Metric Fencing has a 1 year material and installation warranty on all products.
Care, storage and handling of product on site
Metric Fencing recommends the storage of all goods neatly clear of the ground and protected with waterproof covers. If products becomes wet whilst packaged, then separate, wipe and stack in a dry, covered place. Protect all painted surfaces, and do not drag products over each other, or other building materials or tools.
If you have any complaints about our delivery practices, please first review our Complaints Policy on our website, and send in details of your complaints in writing to 18 Mandarin Road, Maddington, Western Australia, 6109 or email email@example.com. We take complaints seriously and will respond shortly after receiving written notice of your complaint.